Privacy notice
Last updated: [date]
[Draft for legal review: have a Kenyan advocate review this notice and confirm ODPC registration before publishing.]
1. Who we are
Domands Creative ("we", "us") is a fully remote digital agency in Kenya. We are the data controller for personal data collected through this website. Contact: info@domandsagency.com, +254 763 801 784, [postal address]. [ODPC registration number, if applicable.]
2. What we collect
- Details you give us: your name, phone or WhatsApp number, email, business name and the information you share in forms, the Digital Health Check, call bookings or Launchpad applications.
- Messages you send us on WhatsApp, email or social media.
- Technical data: your device, browser, pages visited and how you arrived, collected through cookies and analytics.
3. Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and preparing quotes | Steps taken at your request before a contract |
| Delivering services you've bought | Performance of a contract |
| Sending your Digital Health Check report and occasional tips | Your consent, which you can withdraw at any time |
| Measuring and improving our website and ads | Our legitimate interests, or your consent where cookies require it |
| Keeping financial and tax records | Legal obligation |
4. Who we share it with
Only the service providers that help us run Domands, such as our website host, email and CRM tools, analytics, WhatsApp and booking tools [list providers], each bound to protect your data. We never sell your personal data.
5. Transfers outside Kenya
Some of these providers store data outside Kenya. Where they do, we rely on the safeguards the Data Protection Act requires [confirm mechanism].
6. How long we keep it
Enquiries that don't become projects: [12 months]. Client records: for the length of the contract plus [7 years] for tax purposes. Marketing contacts: until you unsubscribe.
7. Your rights
Under Kenya's Data Protection Act, 2019, you can ask to be informed about how we use your data, access it, correct it, have it deleted, object to its use (including for marketing), and receive it in a portable format. Contact us at info@domandsagency.com. If you're unhappy with our response, you can complain to the Office of the Data Protection Commissioner.
8. Cookies
We use essential cookies to run the site and, with your consent, analytics and advertising cookies to measure and improve it. You can change your choice any time through the cookie banner.
9. Security
We use access controls, encrypted connections and reputable providers to protect your data, and we limit access to the people who need it.
10. Children
Our services are for businesses. We don't knowingly collect data from anyone under 18.
11. Changes
We'll post any changes here with a new "last updated" date.